Find answers to common questions about our products
We currently ship exclusively within the United States. At this time, we do not offer international shipping, but we're working on expanding to more countries in the future. If you're located outside the US, feel free to contact us and we'll let you know as soon as international shipping becomes available.
Once your order is processed, delivery typically takes 7-15 business days depending on your location. Please note that processing time (1-3 business days) is separate from shipping time. During peak seasons or holidays, delivery may occasionally take a little longer, and our support team will keep you updated if that happens.
All sales are final, and we do not accept returns or exchanges for change-of-mind purchases. We recommend reviewing your order carefully, including size, color, and product details, before completing your purchase. That said, if your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with a photo or short video of the issue, and we'll be happy to make it right with a replacement or refund.
Absolutely. Pet safety is at the core of everything we offer at FurFree Living. Every product in our catalog is carefully selected with your pet's comfort, wellbeing, and safety in mind, so you can shop with confidence knowing your furry friend is our top priority.
Once your order has been shipped, you'll automatically receive a confirmation email containing your tracking number and a link to follow your package's journey in real time. Please allow a few business days for the tracking information to update after you receive it.
We accept all major credit and debit cards, along with other secure payment methods available at checkout, so you can choose whichever option works best for you. All transactions are processed securely to protect your information.
Our team is always happy to help. You can reach us anytime through our contact page or by emailing us directly, and we typically respond within 24-48 hours. Whether you have a question about your order, a product, or anything else, don't hesitate to get in touch.
