Privacy policy

FurFree Living ("we," "us," or "our") operates this store and website, including all related information, content, features, tools, products, and services (the "Services").

FurFree Living is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using or accessing our Services, you acknowledge that you have read and understand this Privacy Policy.

1. Personal Information We Collect

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect or process:

  • Contact Information: Name, billing address, shipping address, phone number, and email address.
  • Payment Information: Credit card, debit card, financial account information, transaction details, and payment confirmation.
  • Account Information: Username, password, preferences, and settings.
  • Transaction Information: Products you view, add to your cart, wishlist, purchase, return, exchange, or cancel.
  • Communications: Information you provide when contacting our customer support team.
  • Device Information: Device, browser, network connection, IP address, and other unique identifiers.
  • Usage Information: Information about how and when you interact with or navigate our Services.

2. How We Collect Your Information

We may collect personal information from:

  • Directly from you when you create an account, place an order, use our Services, or contact us.
  • Automatically through cookies and similar technologies when you browse or use our website.
  • Our Service Providers when they provide technology or other services on our behalf.
  • Our Partners and Third Parties when information is provided to us through legitimate business relationships.

3. How We Use Your Information

We may use your personal information to:

Provide and Improve Our Services

We use your information to process orders and payments, fulfill purchases, arrange shipping, manage accounts, handle returns and exchanges, provide customer support, remember preferences, and improve your shopping experience.

Marketing and Advertising

We may use your information to send promotional communications by email, text message, or other channels and to show you relevant advertisements based on your interactions with our Services.

Security and Fraud Prevention

We may use information to authenticate accounts, protect our Services, detect potentially fraudulent or illegal activity, and maintain a secure shopping experience.

Communication

We use your information to respond to customer service inquiries and communicate with you regarding your account, orders, and our Services.

Legal Requirements

We may process or disclose information when required to comply with applicable laws, legal processes, government requests, or to enforce our terms and policies.

4. How We Share Your Information

In certain circumstances, we may share your personal information with third parties for legitimate business purposes.

These may include:

  • Shopify, vendors, and service providers that assist with payment processing, analytics, customer support, cloud storage, fulfillment, shipping, and technology.
  • Business and marketing partners that help us provide advertising and marketing services.
  • Third parties you authorize when you request or consent to information being shared.
  • Our affiliates or corporate group.
  • Parties involved in business transactions or legal matters, when necessary to comply with legal obligations or protect our rights and Services.

5. Shopify and Your Information

Our Services are hosted by Shopify. Shopify collects and processes certain personal information about your access to and use of our Services in order to provide and improve its services.

Information submitted through our store may be transmitted to and shared with Shopify and other third parties, including parties located outside your country of residence.

For more information about how Shopify handles personal information, please review Shopify's applicable privacy policies.

6. Third-Party Websites and Links

Our Services may contain links to websites or platforms operated by third parties.

If you visit a third-party website through one of our links, please review that website's privacy and security policies. FurFree Living is not responsible for the privacy practices, security, accuracy, or content of third-party websites that we do not control.

7. Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children under the age of majority in their applicable jurisdiction. If you believe a child has provided us with personal information, please contact us so that we can review the request and take appropriate action.

8. Security and Retention

We take reasonable measures to protect personal information. However, no security system is completely secure or impenetrable.

The length of time we retain personal information depends on factors such as whether the information is needed to provide our Services, maintain your account, comply with legal obligations, resolve disputes, or enforce agreements and policies.

9. Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including:

  • Right to Access / Know
  • Right to Delete
  • Right to Correct
  • Right to Data Portability
  • Right to Opt Out of Certain Sale or Sharing / Targeted Advertising
  • Right to Manage Marketing Communications

You may opt out of promotional emails at any time by using the unsubscribe option provided in those emails. You may still receive non-promotional communications related to your orders or account.

To exercise applicable privacy rights, please contact us using the information provided below. We may need to verify your identity before processing certain requests, where permitted or required by law.

10. Complaints

If you have concerns or complaints about how we process your personal information, please contact us.

Depending on where you live, you may also have the right to appeal our decision or contact your local data protection authority.

11. International Data Transfers

Your personal information may be transferred, stored, and processed outside the country where you live.

Where required by applicable law, we rely on recognized legal mechanisms for international data transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements, or Services.

When we make changes, we will update the "Last Updated" date on this page and provide notice where required by applicable law.

13. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us:

FurFree Living
Email: support@furfreeliving.shop