Refund policy
At FurFree Living, we want you to be happy with your purchase. If something isn't right with your order, we're here to help.
1. 30-Day Satisfaction Guarantee
You have 30 days from the date of delivery to report an issue with your order.
2. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, or you received the wrong product, please contact us within 30 days at support@furfreeliving.shop with:
- Your order number
- A clear photo or short video showing the issue
Once we review your claim, we will offer you either:
- A full refund, or
- A free replacement
You can choose whichever option you prefer. In most cases, you will not need to return the item to us.
3. Change-of-Mind Returns
Due to the nature of our fulfillment process, we currently do not accept physical returns for change-of-mind purchases.
Please choose your items carefully before placing your order. If you're unsure about a product, feel free to contact us before purchasing at support@furfreeliving.shop. We're happy to help.
4. Non-Returnable & Non-Refundable Items
For hygiene and safety reasons, the following items cannot be returned or refunded unless they are defective:
- Used grooming tools
- Opened or used pet hygiene and cleaning products
- Sale or clearance items
5. Order Cancellations
If you need to cancel an order, please contact us at support@furfreeliving.shop as soon as possible.
Orders that have already been processed or shipped by our fulfillment partner cannot be canceled.
6. Refunds
Once your refund is approved, it will be processed to your original payment method within 5–10 business days.
Please note that your bank or card provider may require additional time to post the refund to your account.
7. Questions About Your Order?
We're here to help.
If you have any questions regarding returns, refunds, replacements, or your order, please contact us:
Email: support@furfreeliving.shop
We'll be happy to assist you.